We want you to love your Embelliv experience. If something isn’t quite right, we’re here to help.

Eligibility

• Returns and exchanges are accepted within the contiguous U.S.
• Applies to all sneaker purchases, excluding final sale items
• Requests must be made within 15 days of receiving your order
• Requests submitted after 15 days will not be accepted

Customer Responsibility

• Return/Exchange Shipping: Customers are responsible for all shipping costs and label creation
• Lost Returns: Embelliv is not liable for returns lost in transit
• Restocking Fee: A restocking fee equal to 10% of the product cost (excluding shipping and taxes) will be applied to all refunds

Returns & Exchanges Shipping Fees

• Express/Rush Shipping: Shipping fees paid for Express or Rush delivery are non-refundable  
• Exchange Shipping: Exchange orders will be shipped at no additional cost via Standard Shipping 
• If you request Express or Rush shipping for an exchange, additional shipping charges will apply

Item Condition Requirements

To be eligible for a return or exchange, items must meet the following:

• Unworn and in original, new condition
  
• No signs of wear and scuffing

Tip: Try shoes on a carpeted surface to preserve condition.

Items that fail to meet these requirements will not be eligible for a refund or exchange and will incur return shipping charges if sent back.

Return & Exchange Process

1. Request an RMA
   • Email returns@embelliv.com with your order number, whether you are requesting a return or exchange, and the reason for your request.
   • We’ll send you a Return Merchandise Authorization (RMA) and shipping instructions.
2. Prepare Your Item
   • Include the RMA number and a copy of your receipt in your package.
   • Ship the item to the address provided in the RMA email.
   • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
3. Inspection & Approval
   Once your return is received, we’ll inspect the item and notify you of approval or rejection.
• For Returns: If approved, a refund (minus the 10% restocking fee) will be processed within 5 business days to your original payment method.
• For Exchanges: Once your item is received and approved, we will ship the requested exchange item at no additional cost via Standard Shipping.
• If the requested item is out of stock, you will be issued a refund instead (minus the restocking fee).

If a return or exchange isn’t approved and you would like your item sent back, we are happy to do so - just note that shipping costs will apply and must be paid before dispatch.

Still Need Help?

Our support team is always happy to assist.
Contact us at info@embelliv.com with any questions or concerns.