FAQs

FAQs

Everything you need to know about sizing, shipping, returns, and our handcrafted sneakers

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General Questions:

How are Embelliv sneakers made?

Embelliv sneakers are meticulously crafted from premium certified leather and quality fabrics, adorned with intricate embroidery and embellishments for a luxurious finish. The process begins with designing detailed patterns, which are then cut from these materials. Skilled artisans add decorative elements, carefully assembling the upper part of the sneaker before attaching it to a durable sole. Each pair undergoes rigorous quality checks and adjustments to ensure an impeccable fit and comfort, all before being elegantly packaged for you.

What materials are used?

Embelliv sneakers are made using premium leather and fabrics, with intricate embroidery and stylish embellishments. These high-quality materials ensure both luxury and durability, creating a unique and elegant design for each pair.

Where are they made?

Embelliv sneakers are crafted in India in certified facilities that combine traditional craftsmanship with modern techniques.

What size should I choose?

Embelliv follows the US/European standard size guide and is true to size. We do not offer shoes in half sizes so if you are in between sizes, we suggest you go for the bigger size. Please check the size guide on each product page for further details.

Will my sneakers look exactly like the pictures shown?

Handmade Variations: As each pair is uniquely hand embellished, slight variations in designs may exist.
Color Representation: What you see on your screen may look a little different in person due to screen variations. We try our best to show them as accurate as possible.

Ordering and Shipping:

How can I place an order?

You can place an order directly through our website. Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options listed on the website.

Do you offer international shipping?

At this time, we do not offer international shipping, but we plan to in the near future.

How long will it take to receive my order?

Most domestic orders within the U.S. are delivered within 5 to 7 business days.

Care & Maintenance

How should I care for my designer embellished sneakers?

To keep your designer embellished sneakers looking their best, follow these detailed care instructions:

  1. Avoid Exposure to Harsh Elements: Keep your sneakers away from water, mud, and direct sunlight for prolonged periods, as these elements can damage the embellishments and fabric.
  2. Regular Cleaning: Gently brush off any loose dirt or debris with a soft-bristled brush. Avoid using harsh chemicals or abrasive materials.
  3. Spot Cleaning: For minor stains, use a damp cloth with a mild soap solution. Gently dab the stained area without rubbing too hard, and avoid soaking the sneakers.
  4. Drying: If your sneakers get wet, let them air dry naturally at room temperature. Do not use a dryer, heater, or direct sunlight to dry them, as excessive heat can damage the materials.
  5. Storage: Store your sneakers in a cool, dry place. Use shoe trees or stuff them with tissue paper to help maintain their shape. Keep them in a dust bag or original box to protect them from dust and light.
  6. Embellishment Care: Be cautious with the embellished parts. Avoid snagging them on sharp objects and handle them gently to prevent any decorations from coming loose.
  7. Professional Cleaning: For a thorough clean, consider taking your sneakers to a professional cleaner who specializes in luxury footwear.

Returns and Exchanges

What is your return policy?

We accept returns within 15 days of purchase, provided the items are in their original condition and packaging. Used products will not be accepted in any returns. Please refer to our return/exchange policy on the website for detailed instructions.

How can I exchange an item?

If you need to exchange an item for a different size or style, please contact our customer service team at info@embelliv.com within 15 days of purchase. They will assist you with the exchange process, subject to product availability.

Customization and Special Orders:

Do you offer customization for sneakers?

At this time, we do not offer customization for our sneakers.

Contact and Support:

How can I contact customer support?

You can contact our customer support team via email at info@embelliv.com. Our support team is available Monday to Friday, from 9 AM to 5 PM (CST).

Where can I find updates on new products and promotions?

Stay updated on our latest products, promotions, and events by subscribing to our website and by following us on social media. Links to our social media profiles and subscription forms are available on our website.